Terms & Conditions
Coaching & Professional Development Agreement
This is not just a program. It's a process of clarity, decisions, and professional transformation. By continuing, you agree to participate consciously, responsibly, and committedly.
1. Nature of the Service
Ana I. Palma offers professional development programs designed to support processes of:
• Professional clarity.
• Decision-making.
• Leadership development.
• Career transitions.
• Communication and professional positioning.
The process combines strategic coaching and internal work tools focused on personal and professional development.
2. Scope of Service
Ana I. Palma offers a coaching and personal development service.
It does not constitute:
• Psychological therapy.
• Medical or psychiatric treatment.
• Clinical diagnosis.
• Legal or financial advice.
The client acknowledges that:
• They are responsible for their decisions, actions, and results.
• The coach acts as a facilitator of the process.
3. Use of Tools and Methodologies
The process with Ana I. Palma may include:
• Strategic coaching.
• Guided reflection exercises.
• Work on beliefs and patterns.
• Visualization and mental focus techniques.
• Hypnotherapy techniques applied to personal development.
These tools are designed to facilitate clarity, perspective shift, and decision-making.
🌀 4. Hypnotherapy – Scope and Consent
Hypnotherapy used within Ana I. Palma's programs is a personal development tool.
It does not constitute:
• Clinical therapy.
• Psychological or medical treatment.
The client understands and accepts that:
• They participate voluntarily.
• They remain conscious and in control during the process.
• They can stop the session at any time.
• They are responsible for their experience and decisions.
If the client has relevant medical or psychological conditions, it is recommended to consult a healthcare professional first.
5. Client Commitment
By participating in Ana I. Palma's programs, the client commits to:
• Actively participate in the process.
• Be honest with the information shared.
• Complete exercises and reflections when applicable.
• Respect the structure and timing of the program.
6. Confidentiality
All information shared during:
• Forms.
• Sessions.
• Direct communication.
Will be treated as confidential.
Information will not be disclosed without consent, except as required by law.
7. Program Structure
Programs may include:
• Individual sessions (1:1).
• Group sessions (cohorts).
• Digital materials.
• Personal work tools.
Content and duration vary depending on the expedition or program contracted.
8. Payments and Terms
Individual Coaching (1:1)
• Access to the program is subject to corresponding payment.
• Individual coaching payments are non-refundable once the process has started.
• Non-payment may result in suspension of service.
Group Expeditions (Cohorts)
• The client has a 14-calendar-day period from the date of first payment to cancel their participation and receive a full refund.
• After 14 days, no refunds will be issued under any circumstances.
Installment plan (Group Expeditions):
• By choosing the 6-month installment plan, the client commits to completing all payments, regardless of whether they decide to leave the program before finishing it.
• The spot and program access are reserved from the moment the first payment is made.
• Installments will be processed automatically each month as agreed.
• If the client decides to stop participating after the 14-day period, the remaining installments will still be due in full.
• No refunds will be issued for installments already paid once the cancellation period has passed.
9. Cancellations and Rescheduling
Individual Coaching (1:1)
• Sessions must be rescheduled at least 24-48 hours in advance.
• Sessions not attended or cancelled outside the notice period may be considered as attended.
Group Expeditions (Cohorts)
• Attendance at group sessions is the client's responsibility.
• Group sessions are not individually rescheduled; a recording will be shared when available.
10. Results
Ana I. Palma does not guarantee specific results.
Results depend on:
• Client's level of commitment.
• Personal and professional context.
• Implementation of what was worked on.
11. Intellectual Property
All content provided (materials, frameworks, tools) is the property of Ana I. Palma.
The following are trademarks and exclusive intellectual property of Ana I. Palma:
• SUMA Method™
• Professional Moments Framework™
• Professional Moments Assessment™
• SUMA Academy™
• SUMA Spectra™
All content may not be:
• Reproduced.
• Distributed.
• Shared without express written authorization.
12. Limitation of Liability
Ana I. Palma will not be responsible for:
• Decisions made by the client.
• Professional or financial results.
• Individual interpretations of the process.
13. Service Termination
The service may be suspended if:
• These terms are breached.
• There is inappropriate behavior.
• The integrity of the process is affected.
a) Individual Coaching (1:1)
• Either party may terminate the process by notifying the other in writing at least 24 hours in advance.
• Payments already made are non-refundable.
b) Group Expeditions (Cohorts)
• Withdrawal and refund conditions are governed by the provisions set out in section 8 of these terms.
• Ana I. Palma reserves the right to suspend access to SUMA Academy™ in case of non-payment.
14. Modifications
These terms may be updated at any time.
The current version will be the one published on this website.
15. Contact
For any questions:
📩 support@anaipalma.com.